Frequently Asked Questions
At Premier Heating Solutions, we’re committed to delivering reliable, professional heating, plumbing and renewable energy services across Staffordshire, Shropshire and the West Midlands. Below you’ll find answers to some of the questions we’re asked most often. If you need more help, just get in touch — we’re always happy to advise.
What areas do you serve?
We provide domestic and commercial heating, plumbing and renewable heating services throughout:
- Staffordshire
- Shropshire
- The West Midlands
We regularly support customers in Lichfield, Cannock, Stafford, Walsall, Wolverhampton, Telford, Shrewsbury and surrounding areas. If you’re unsure whether we cover your area, simply give us a call.
Are you qualified and registered?
Yes — all our engineers are fully trained, qualified and accredited to work safely and legally on a wide range of systems. Our certifications include:
- Gas Safe Registered (domestic & commercial)
- OFTEC Registered (for oil-fired appliances)
- NVQ Level 1, 2 & 3
- Unvented Systems (G3)
- Water Regulations
- Part P Electrical
- Energy Efficiency
- IPAF
These accreditations mean you can trust every installation, repair and service we carry out meets industry standards.
What services do you offer?
We offer a comprehensive range of services for homes, businesses and commercial premises, including:
Heating installations
- New gas boilers
- Oil boilers
- Commercial heating systems
Renewable heating
- Air source heat pump installations
- Heat pump maintenance and servicing
- Low-carbon heating solutions
Plumbing services
- Leaks, bursts, overflows and general plumbing repairs
- Hot water issues
- Unvented cylinder work
- Bathroom installations and refurbishments
Cooling and comfort
- Air conditioning installations (heating & cooling)
Commercial services
- Heating, plumbing and maintenance for offices, retail, factories, hotels and pubs
If you’d like a free, no-obligation quote for any of the above, we’re just a phone call away.
How quickly can you respond to a service call or repair?
All installations come with manufacturer warranties, which vary depending on the equipment and brand chosen. We also guarantee the quality of our workmanship. Full warranty details will be provided in your personalised quotation.
What happens during a new installation?
Whether it’s a boiler, heat pump or full heating system, we follow a clear, professional process to make your installation smooth and stress-free:
- Initial survey – We assess your property, system requirements and budget.
- Quotation – You receive a detailed quote outlining the specification, products and timescale.
- Scheduling – We agree a convenient installation date and keep you fully informed.
- Installation – Our qualified engineers carry out the work, remove old equipment where needed, and clean up afterwards.
- Handover – We commission your system, explain how to use it, and provide all documentation including certificates and warranties.
Our goal is to deliver high-quality workmanship with minimal disruption.
What warranties or guarantees do you provide?
All installations come with manufacturer warranties, which vary depending on the equipment and brand chosen. We also guarantee the quality of our workmanship. Full warranty details will be provided in your personalised quotation.
Can you help with renewable or low-carbon heating solutions?
Yes, we specialise in renewable heating technologies such as air source heat pumps. We can advise on:
- System suitability
- Running costs
- Long-term energy savings
- Grants or financial support (where available)
- Installation and maintenance
If you’re looking to reduce your energy use or future-proof your heating, we can guide you through the best options for your home or business.
Are your plumbing services only for big jobs?
Not at all. We handle everything from small repairs to complete bathroom renovations. Whether it’s a dripping tap, a burst pipe or a full refurbishment, we’re here to help.
Do you offer emergency repairs?
Yes — in urgent situations such as leaks, breakdowns or loss of heating/hot water, we will always try to attend as quickly as possible.
Which boiler brands do you install?
We work with trusted manufacturers such as Worcester Bosch, Vaillant, Ideal and Glow-worm, and can recommend the best boiler for your home.
Do you offer servicing and maintenance?
Yes, we provide annual servicing for boilers, heat pumps, unvented cylinders and commercial systems.
What should I look for when choosing a heating or plumbing contractor?
It’s important to choose a company that is:
- Properly registered (Gas Safe / OFTEC where required)
- Fully insured
- Able to provide customer reviews or references
- Transparent with documentation (certificates, guarantees, service records)
Premier Heating Solutions meets all of these standards, and we’re always happy to provide proof of qualifications or references.
How do I request a quote or book a survey?
You can contact us by phone, email or use our online form:
We’ll arrange a convenient time to visit your home or business, discuss your requirements and provide a no-obligation quote tailored to your needs.